OUR POLICIES
Orders, Payment, and Customization
How do I place an order?
Once you have viewed our product catalog, you can reach out to us via Whatsapp at +91 6374 966 396 to get a price quote based on your requirements. Once you have confirmed your order and completed 100% payment in advance, we will ship your order.
What is your minimum order quantity (MOQ)?
For wholesale orders, the MOQ is 30 bundles. However, we offer the flexibility of purchasing even a single hair bundle at retail.
What are your payment terms and methods?
We accept payments via Wise and bank-to-bank transfers. For alternative payment options, please reach out to us on WhatsApp.
Do you offer private labeling and branding services?
Yes, we provide custom tags with your own branding for regular wholesale clients.
Shipping and Tracking
What is your order processing time?
Bundles in stock are shipped within 1-3 working days upon receiving payment. Custom closures and frontals require a processing time of approximately 4 weeks. We do have select closures and frontals in ready stock, which can be processed as quickly as the bundles.
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Once shipped, delivery typically takes 3-6 working days depending on the country of export
Where do you ship to?
We offer worldwide shipping and can deliver to any country across the globe. Some of our top clients are based in the USA, UK, France, Germany, Canada, Australia, Italy, Spain, Brazil, South Africa, Nigeria, Belgium, Greece, UAE, Kenya, Ghana, and Senegal, among others. No matter where you are, Vinzo Hair is committed to ensuring your order reaches you safely and efficiently.
Which carriers do you use for shipping?
We ship all orders from India using reputable carriers such as DHL Express, UPS, and FedEx, ensuring fast and reliable delivery.
Can I request a specific courier for my shipment?
Yes, we primarily use DHL Express, but you can request UPS or FedEx as your preferred courier when placing your order.
Do you support EDI (Electronic Data Interchange)?
No, we do not currently support EDI.
Do you offer drop shipping services?
No, we do not offer drop shipping. While we can ship directly to any recipient, Indian Customs requires that our name be listed on the airway bill.
How can I track my order?
Once your order has been shipped, we will provide you with a tracking number to monitor its progress and you will also receive email updates from the shipping partner.
What should I do if my package is delayed?
If your package experiences delays, please refer to the tracking information provided. For further assistance, you can contact the courier directly, as delivery times may vary depending on customs and local conditions.
Returns and Exchanges
What is your return or exchange policy?
We generally do not accept returns for exported products. However, we can provide photos or videos of your order before shipping for confirmation.
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Returns may only be considered if there is a verified complaint supported by photo or video evidence, subject to review by our team. To be eligible for a return, the product must be unworn, unwashed, uncut, and in its original packaging. We cannot accept any items that are damaged due to improper handling by the buyer or products with removed tags.
Lost or Stolen Goods
What should I do if my package is lost or stolen after being dispatched?
Once your package is handed over to carriers like DHL, UPS, or FedEx, Vinzo Hair is not responsible for any loss or theft after delivery attempts. We recommend contacting the courier directly with your tracking number to initiate an investigation and seek a resolution.
How can I ensure the safe delivery of my package, and does Vinzo Hair offer compensation for lost or stolen items?
To help ensure safe delivery, track your shipment closely and ensure someone is available to receive the package. We do not offer compensation for packages lost or stolen after delivery attempts, so it is essential to work with the courier for any issues.